We have policy to full refund or sent the replacement if you don’t receive my items over 31 days . Product Description: – Custom name tag keychain. – Embroidered name on front side and back side is black background – Size 12.5X3 cm – Color : The picture show . – If you want to change the color of fabric background , border , name please contact seller . Payment: – payment is due within 7 days – We accept payment by Paypal only – We do not receive credit card. Shipping and Combine: -we will ship worldwide -Shipping by register airmail with tracking number from Bangkok Thailand -Normally it take : –14-31 business days to USA , Canada , Europe and other country. –For France , Italy , Germany it long time to shipping (About 21-31 days) — 7-14 business days to Asia -Please contact seller for express shipping. -We love combined order , which save you much shipping and handling cost. Return Policy: -If you do not satisfy our product , you can refund only the cost of the item within 7 days after received that item but the shipment cost is your own responsibility.

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